Here you will find the answers to the most Frequently Asked Questions about our Plan G.  We will be glad to listen to and answer each and every question or concern you have - whether included in the FAQ list or not.  Call us or send us e-mail .

How do I call an overseas number?

The program works the following way:
1. To place a long-distance call you dial a special toll-free number for the country you are in (we'll give you a list when your service becomes active).
3. After about a second you hear a ``bong".  At this point you can start dialing the COUNTRY CODE+CITY CODE+NUMBER+#
4. If you get a busy signal or if you want to place another long-distance call DON'T HANG UP, dial ## (twice # with no waiting between them), then repeat line 3.
5. DO NOT dial ``011" before the country code.  To call a number within the US, Canada or the Caribbean, use country code ``1" i.e. to call (213) 463-5333, you have to dial 1-213-463-5333#.

How do I call when I am not at home?

From a pay phone (or from a non-registered for the program phone - even overseas) the program works as described in the previous answer, with a little addition:
2. After about a second you hear a ``bong".  Now you enter your calling card number, that will be given to you once the program is active
6. Treat the calling card number as a credit card number.  Be especially careful at crowded places (i.e. airports, markets, etc.)  It would be helpful to try to memorize at least a portion of your calling card number.
7. Effective January 1, 1998 the Federal Communication Commission approved new law that in effect adds $0.30 to your bill every time you use a U.S. pay phone to call a toll-free number.  So when you call the special toll-free number to use the service from a pay-phone, you may expect to see an extra $0.30 added to your bill.  These $0.30 go for compensating the payphone owner and are a government imposed tax, that we have to collect.

The phone service is not under my name.  Can I still sign-up for your program?

No, because the person under whose name the service is will be responsible for all the charges made from this line, whether his or someone else's, so he is the only one to be able to sign-up this line for the program.  I he signs-up for the program and then lets you use the line to make long-distance calls, then it's OK.

How much does it cost to call another number within the US?

All calls within the continental 48 US states (no matter if you call coast-to-coast or your next-door neighbor) cost 10 cents per minute 24 hours a day, when you call from a pre-subscribed to the Plan phone. For calls from other phones the rate is 15 cents / minute.  For Alaska, Hawaii and Puerto Rico - see Plan G international rates.

How can I pay my bill?

Besides the regular method of payment with check or money order, we can sign you up for checking account direct debit or for credit card payment.  Using the last one could enable you to accumulate ``miles", ``points" or some other sort of incentive that your bank offers for using their credit card.

When and how will I receive my bill?

You will be receiving your bills under a separate cover (i.e. not included in your local phone company's bill - like in the Pacific Bell or in the GTE bill).  Depending on when the service is activated, you will be receiving your bill around 16th-20th of each month (including calls placed untill 9th of the month) or around 30th-05th of each / following month (including calls placed untill 24th of the month).  The bill itself is very detailed and provides summaries and statistics for your calls by countries and area codes that are either not available at all or not available for free with most of our competitors.  For customers that have some trouble with their vision, we offer FREE option for printing out the entire bill in larger typeface - just tell us you want large letters on the bill.

How do I sign-up for the service?

To sign you up for the service click here.