Here you will find the answers to the most Frequently Asked Questions about our Plan N.  We will be glad to listen to and answer each and every question or concern you have - whether included in the FAQ list or not.  Call us or send us e-mail .

There is $2 monthly fee for all US customers, waived if you sign-up for over-the-Internet billing. There are no other fees or hidden charges.

How do I call long-distance?

The program works the following way:
1. To place a long-distance call you dial the toll-free access number we'll give you  when your service becomes active.
3. After about a second you hear a ``bong".  At this point you can start dialing the COUNTRY CODE+CITY CODE+NUMBER+#
4. If you get a busy signal or if you want to place another long-distance call DON'T HANG UP, dial ## (twice # with no waiting between them), then repeat line 3.
5. DO NOT dial ``011" before the country code.  To call a number within the US, Canada or the Caribbean, use country code ``1" i.e. to call (213) 463-5333, you have to dial 1-213-463-5333#.

How do I call when I am not at home?

Our Plan S is designed as a regular phone - based plan. It provides excellent rates, but does not have all the flexibility of the G or the Prepaid plan.  If you plan or think you may have to place calls from public, third party or mobile phones, it does not cost anything to add our Plan G (specially the calling card portion of it) to any account that has Plan N activated - you can have both of them, as a matter of fact - or just puchase some Prepaid time. You can subscribe to both plans at the same time - see the Plan G FAQ.

The phone service is not under my name.  Can I still sign-up for your program?

No, because the person under whose name the service is will be responsible for all the charges made from this line, whether his or someone else's, so he is the only one to be able to sign-up this line for the program.  It's OK though, if he signs-up for the program and then lets you use the line to make long-distance calls.

How much does it cost to call another number within the US?

All domestic (except HI and AK) calls made within the 48 US states (except these placed in your home state) will cost you 9.9cents/min 24 hours a day / 7 days a week. For international rates, see Plan N countries rates.

How can I pay my bill?

Besides the regular method of payment with check or money order, you can pay over the Internet by direct debit or credit card, or we can sign you up for checking account direct debit or for credit card payment.  Using the last one could enable you to accumulate ``miles", ``points" or some other sort of incentive that many banks offer for using their credit cards.

When and how will I receive my bill?

You will be receiving your bills under a separate cover (i.e. not included in your local phone company's bill - like in the Pacific Bell or in the GTE bill).  Depending on when the service is activated, you will be receiving your bill around 8-12 or around 20-25 each month (we call this billing cycle).  The bill itself is very detailed and provides summaries and statistics for your calls by countries and area codes that are either not available at all or not available for free with most of our competitors.  For customers that have some trouble with their vision, we offer FREE option for printing out the entire bill in larger typeface - just tell us you want large letters on the bill.

How do I sign-up for the service?

To sign you up for the service click here.